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AHMED MOUSTAFA ABDELAZEM

AHMED MOUSTAFA ABDELAZEM

Islamic Finance Executive | Customer Service

AlAin. Al Jimi. UAE

Profile summary

Adaptable professional transitioning from data entry to Islamic finance executive with 5 years of experience across 4 organizations. Confident in ability to handle customer service, sales negotiations, and record management. Committed to maintaining confidentiality and adhering to company policies and procedures.

Career highlights

Sales Progression: Advanced through 4 roles in sales and banking sectors, progressing from data entry tasks to handling islamic finance execution.

Client Engagement: Negotiated contracts and service packages during direct client meetings and virtual consultations while meeting customer needs.

Record Management: Maintained accurate records of sales activities, trade exhibitions, conferences, and internal performance reviews across positions.

Technical Qualification: Earned the ICDL certification, supporting administrative skills and computer proficiency for banking and sales operations.

Key skills

ProfessionalKnowledge skills and abilities Passion for Customer Services Ability motivation and preference to success in goal-driven environment Comfortable with technology Follow all guidelines on confidentiality and adheres to documentation and all company policies and procedures Self-motivation with demonstrated aptitude and desire for sales achievement Aware about all communications skills Arabic Native English Proficiant meeting with clients virtually or during sales visits demonstrating and presenting products establishing new business maintaining accurate records attending trade exhibitions, conferences and meetings reviewing sales performance negotiating contracts and packages working towards monthly or annual targets Proficient typing and transcription Computer and technical skills (including software knowledge) Organizational and time management abilities Administrative skills Communication (written and verbal) Customer service skills Accuracy and attention to detail Multi-tasking and preference to success in goal-driven environment Follow all guidelines on confidentiality and adheres to documentation and all company policies and procedures Self-motivation with demonstrated aptitude and desire for sales achievement

Professional experience

Islamic Finance ExectiveOct 2023 - Present
Abu Dhabi Islamic Bank - Al Ain
  • Responsible for selling products and meeting customer needs.
  • Ensure that the customer is satisfied and adequately taken care of while making a purchase.
  • Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
  • Focuses sales efforts by studying existing and potential volume of dealers.
Sales RepresentativeFeb 2023 - Aug 2023
Emirates Islamic Bank - Al Ain

Managed client acquisition and account retention, overseeing product presentations, trade event participation, and market performance tracking across the Al Ain region.

  • Negotiated contracts and service packages during direct client meetings and virtual consultations.
  • Maintained accurate records of sales activities, trade exhibitions, conferences, and internal performance reviews.
Sales ExecutiveAug 2018 - Aug 2019
Vodafone Egypt

Executed direct sales operations, interacting with clients to present telecom services and close agreements based on customer needs.

  • Presented various telecommunication plans to customers, answering inquiries and closing sales daily.
  • Maintained client records and updated account details using internal database software.
Data EntrySep 2019 - Apr 2020
Teba Medical Equipment Egypt

Handled medical equipment records, processing documentation and maintaining databases for healthcare products. Maintained data accuracy across daily logs and administrative files.

  • Inputted medical equipment data into internal systems, maintaining records for inventory tracking.
  • Processed documentation and sorted administrative files according to company procedures.

Education

Commerce CollegeMay 2018
Zagazig University

Certifications

ICDL

Languages

Arabic · Native

English · Professional